Team Member Details

Lauren Wintzel

CRS Lead

Lauren Wintzel is a proud Northshore native who brings organization, creativity, and heart to Gowland’s Heating & A/C. A graduate of Fountainbleau High School (Class of 2011), Lauren pursued her passion for business and leadership, earning a Global Business degree from Troy University and later completing her Bachelor of Business Administration with a concentration in Human Resources from Southern New Hampshire University. Her education, combined with her natural ability to organize and effectively communicate, makes her an essential part of the Gowlands’ team.

Lauren is an amazing mother of two and a dedicated professional. Lauren plays a pivotal role in keeping Gowland’s Heating and A/C’s technicians organized so they can efficiently serve our customers the Gowland's way. Lauren handles a wide range of responsibilities at Gowland’s, and she is a blessing to our team. Whether she answers calls or dispatches our technicians, her strong communication skills are mixed perfectly with empathy, making for a superb experience with our company. Her attention to detail ensures that schedules run efficiently, service calls are coordinated seamlessly, and every customer interaction reflects the company’s high standards. Lauren’s work allows the technicians in the field to focus on delivering quality HVAC service and a smooth, friendly, and professional customer experience from start to finish.

Lauren is deeply committed to the core values that drive Gowland’s Heating & A/C: relationships over revenue, strong customer service, and treating every customer like family. Being a Northshore native, she takes pride in serving the community where she grew up, building lasting relationships with customers, and supporting the company’s reputation for reliability, integrity, and a hometown touch. Her combination of education, organizational skill, and personal dedication ensures that every customer feels supported, cared for, and confident in the service they receive.

Beyond her daily responsibilities, Lauren is a constant source of support to our team, streamlining communication and submitting ideas that will help to improve our relationship with both customers and colleagues. Whether coordinating schedules, supporting the field technicians, or connecting with the community, Lauren approaches every task with professionalism, creativity, and a genuine desire to make a positive difference.

For Lauren, working at Gowland’s Heating & A/C isn’t just a job; it’s a way to give back, support her colleagues, and help every customer feel at home. Her dedication, heart, and hard work make her an invaluable part of the team and a trusted presence for every customer who interacts with Gowland’s Heating & A/C.